We recently deployed a client patch in order to address the issue of the missing NPC.
Players will need to restart the client for the fix to reflect.
She has returned and waits casually for your Santa Hats! Make sure to exchange your items before it expires!
Additional information for the Exchange Shop
Operation Santa Claus Sector Pass is not available for purchase intentionally. An error will prevent players from purchasing it.
Thank you for your patience and understanding!